Appointments with your GP are allotted at 10 minute intervals and can be booked by visiting the surgery, telephoning 01495 360663 or online via the website My Health Online (patients wishing to register for the online service are required to complete a simple registration form available at the practice reception). If you have a minor ailment, then please read our Common Minor Ailments page for information on this valuable service.
Routine appointments can be made up to four weeks in advance.
48 hour Appointments
You may have a clinical need that, while not urgent, you feel the need to consult before the next available routine appointment. Please speak to the receptionist to see if there are any ‘48 hour appointment slots’ still available.
On The Day Appointments
If you feel that your problem is urgent and you need to be seen the same day, the receptionist will try and fit you in as an ‘extra’ at the end of the doctor’s clinic. The receptionist may ask you for clinical details at this point which assists the GPs when seeing you. You are at liberty to refuse giving the receptionist any clinical information, but having this information is beneficial for the GPs and is treated in strictest confidence. Please do not abuse this system as the ‘extra slots’ are there to accommodate patients with genuinely urgent needs.
Extended Hours Appointments
The practice offers GP appointments outside of the core service hours of 8:00am – 6:30pm. We offer two hours per week. Please ask about availability of these appointments.
If you are unable to keep your appointment, please let us know as soon as possible as appointments are in great demand and another patient could be seen in your place.
Appointment Check In
As appointments are held on our computer system it is important to check in on arrival so that the GP or Nurse knows that you have arrived. You can do this by either using the touch screen automated arrivals system or, if you prefer, by going to reception.
Any patient under the age of 12 will be asked to be accompanied by an appropriate adult.
Choice of Doctor
Every effort will be made to offer you an appointment at your convenience and with the doctor of your choice. This may not apply for urgent appointments.
Shared Decision Making
Shared decision making is a collaborative process that allows patients and their providers to make health care decisions together. It takes into account the best clinical evidence available, as well as the patient’s values and preferences.